Frequently Asked Questions

  • What is OneH?
    • OneH is a platform focused on connecting Startups and Investors based on shared strategic and financial interests.
  • What does OneH do?
    • For Startups: Raise money from a global pool of investors, hire from an exclusive network of vetted service providers, and get access to private networking events.
    • For Investors: Browse a tailored selection of startups with your own personal InvestorID, collaborate with other investors on deals using Investor Rooms, and store your dealflow using OneH Decks.
  • How do I join?
    • For startups: visit OneH.com → select “Join” from the upper right handside of the home page → fill out your information, select “A Startup,” and create your Brief → showcase your company to our investors
    • For investors: visit OneH.com → select “Join” from the upper right handside of the home page → fill out your information, select “An Investor,” and create your profile → browse startups based on your interests
  • What is a Brief?
    • A Brief is a quick snapshot of the problem you’re solving, your solution to the problem, your company, your business model, your team, your market, and your traction to investors on the platform. It should take anywhere between 5-20 minutes to complete a good quality Brief.
  • What is a ‘good quality Brief?’
    • A good quality Brief tells a compelling story. By accurately and completely filling out every available section, you have a much better chance of making a great impression on an investor. While visuals are important, and grab attention, really make sure that by reading your Brief, people can understand who you are, what you do, why you’re doing it, and how you’re doing it.
  • Can I cancel or unsubscribe? How?
    • Yes! if you do want to make us very sad, please email unsubscribe@OneH.com and we will take care of that for you.
  • What does it cost?
    • It is free to create a Brief.
  • How will I be billed?
    • You card will be charged monthly, recurring until you unsubscribe.
  • Do I have to be based in New York or San Francisco?
    • No. OneH connects a global network of startups and investors online which means you could literally be anywhere that there’s wifi.
  • What if I am unsatisfied with the service, product, or startup?
    • At OneH, we keep our startups and investors’ best interests at heart. Our teams want to constantly improve to provide you with the best quality of work. If you are unsatisfied, please contact support@OneH.com with your reasons and your suggestions for how we can address your concerns.
  • Is OneH a Broker-Dealer?
    • OneH is not currently a registered Broker-Dealer, by design. We did not think the best way to raise capital for startups involved months of costly and largely irrelevant due diligence procedures tailored towards mature companies was beneficial to our investors, nor did we think the cost of conducting this was worth it.
  • Do I need to submit tax documents, pay stubs, or ID as proof?
    • While we verify each startup and investor that gains access to our platform, we generally do not require these documents because we are not a Broker-Dealer. That’s part of what makes OneH so easy to sign up for and use!
  • How does OneH process my payment?
    • We have an integration with Stripe (https://stripe.com/) which allows us to process your payments securely.
  • Can I contact OneH if there’s a problem?
    • Yes, absolutely. Please always feel free to drop us an email at support@OneH.com and we’ll get back to you shortly!